privacy-policy
Customer data and privacy
Privacy Policy
Last updated: May 22, 2026
Velora Home keeps its policies clear, direct and easy to understand so every customer can shop with confidence before placing an order.
Overview
This Privacy Policy explains how Velora Home collects, uses, shares and protects customer information when you visit our website, place an order, contact support, subscribe to updates or interact with our store.
Information we collect
| Information category | Examples | Why we use it |
|---|---|---|
| Contact information | Name, email address, phone number, shipping address and billing address. | To process orders, provide shipping updates and respond to support requests. |
| Order information | Products purchased, order number, payment status, shipping status and return history. | To fulfill purchases, manage customer service, prevent fraud and maintain business records. |
| Payment information | Payment method details processed by Shopify and payment providers. | To complete secure transactions. Velora Home does not store full card numbers on its own systems. |
| Device and usage information | IP address, browser type, device type, pages viewed, referral source and cookie data. | To improve site performance, security, analytics and shopping experience. |
| Communication information | Emails, support messages, reviews and customer feedback. | To answer questions, resolve issues and improve service quality. |
How we use your information
We use customer information to process orders, confirm payments, deliver products, provide tracking, manage returns, answer support questions, prevent fraud, improve the website, personalize the shopping experience, send service updates and send marketing communications when permitted.
Cookies and similar technologies
Our website uses cookies and similar technologies to operate the cart and checkout, remember preferences, support analytics, measure advertising performance and improve customer experience. You can manage cookies through your browser settings, but disabling essential cookies may affect cart, checkout or account functionality.
Sharing information with service providers
We share information only as needed with trusted service providers that help operate the store, including Shopify, payment processors, shipping carriers, fulfillment partners, analytics providers, email platforms, fraud prevention tools, customer support tools and advertising platforms. We may also share information if required by law or necessary to protect our rights, customers, store security or business operations.
International customers
If you shop from outside the country where our service providers operate, your information may be processed in other countries. By using the store, you understand that your information may be transferred, stored and processed internationally as necessary to complete your order and operate the website.
Your privacy rights
Depending on your location, you may have the right to request access to personal information, correction of inaccurate information, deletion of certain information, restriction of processing, objection to certain processing or a copy of your information. To submit a privacy request, contact support@velorahome.com.
Marketing communications
If you subscribe to marketing emails or SMS messages, you may unsubscribe using the link or instructions included in the message. Transactional messages about orders, shipping, payments, security and support may still be sent when necessary.
Data retention
We keep customer information for as long as necessary to fulfill orders, provide support, manage returns, prevent fraud, comply with legal obligations, resolve disputes and maintain business records. When information is no longer needed, we delete or anonymize it when practical.
Security
We use Shopify and reputable service providers to support secure checkout and store operations. No online system is completely risk-free, but we take reasonable steps to protect customer information from unauthorized access, misuse or loss.
Children’s privacy
Our store is intended for adults and is not directed to children. We do not knowingly collect personal information from children under the age required by applicable law.
Contact for privacy questions
For privacy questions or data requests, contact support@velorahome.com. Please include your name, order number if applicable and the email address connected to your request.